Do Your Media Sales Clients “Get” You?

Aug 26, 2014 5:03:17 PM / by Taylor Snow posted in customer satisfaction, marketing, Customer Service, yield management, Blog, media sales process

do you media sales client get you People "get" Southwest. Do your customers easily understand your product?
A Southwest Airlines flight attendant, 1972 (i.imgur.com)/em>
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Flying By and Flying High in Media Sales

Aug 15, 2014 8:43:43 AM / by Kitty Malone posted in customer relations management, media sales, customer satisfaction, Customer Service, Blog, media sales process

Do you make your key media sales clients wait in line? Do you make your key media sales clients wait in line like everybody else?
Passenger lobby at San Francisco International Airport, 1954. SFO Museum 2011.032.0406. http://www.flysfo.com/about-sfo/history-sfo.
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Media Sales Words That Should Be Retired. Now.

Jan 28, 2014 8:00:09 AM / by Kitty Malone posted in media sales, customer satisfaction, Behind the Scenes in Media Sales, marketing, CRM, Blog

radio remote truck Radio remotes are history.
NBC remote broadcast truck, San Francisco, early 1930's. Bay Area Radio Museum, www.bayarearadio.org.
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5 Words That Customers Hate, and You Should Too

Sep 25, 2013 12:35:36 PM / by David Einstein posted in media sales, customer satisfaction, Customer Service, customer service, Blog

5 Words Customers Hate Are your customers aghast at not getting excellent service from someone who is part of your company?
Mills Thompson, c.1900. Frances B. Johnston, photographer. Library of Congress.
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It’s All in the Build Up - Cruising to Renewals in Media Sales

Jul 23, 2013 11:01:42 AM / by Kitty Malone posted in media sales, customer satisfaction, CRM, Customer Service, Blog

cruise to renewals in media sales Help your clients chillax by keeping them engaged in the sales process and informed about next steps.
Passengers sitting on the deck of SS Orungal, c.1930. Samuel J. Hood Studio collection of the Australian National Maritime Museum.
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Why Are All My Clients Such Jerks?

Jun 18, 2013 3:39:17 PM / by Kitty Malone posted in media sales, customer satisfaction, CRM, strategic account management, Customer Service, customer service, Blog, account management, sales management

How long do you make your clients wait? How long do you make your customers wait?
Passengers in the waiting room at the Greyhound bus terminal at five a.m., Chicago, Illinois., 1943. Esther Bubley, photographer. Library of Congress.
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